Last updated: November 2026
1. Who we are
Omega Residence – Erathna (Omega Residence) is a hotel located at Lassakanda, Erathna, Kuruwita, Sri Lanka. This policy explains how we collect, use and protect information you give us through this website.
2. What we collect
When you send a booking request, we collect your name, email, phone and WhatsApp number, the dates and rooms you are interested in, the number of guests, and any special requests you add. We also record a hashed identifier of your network connection to prevent spam and repeated requests.
We do not ask for or store payment card details on this website. Payments are taken at the hotel.
3. How we use your information
- To review and respond to your booking request.
- To contact you about your stay by email or WhatsApp.
- To keep records of confirmed bookings while needed for operations.
- To prevent spam, fraud and repeated automated requests.
4. Who can see it
Only authorised hotel staff can see your booking details. We do not sell your information to third parties.
5. How long we keep it
We keep booking information for as long as needed to handle your request and complete your stay, and for a reasonable period afterwards for records and legal requirements.
6. Your choices
You may contact us at any time to ask what information we hold about you, to correct it, or to ask us to remove it where we are not legally required to keep it.
7. Contact
If you have a question about this policy or your information, contact us through the details on our contact page.
Note: This is a standard policy template. The hotel owner should review it with a legal advisor before launch.